Legal
Privacy Policy
Last updated: 1 January 2025
LX Cosmetic Resources Sdn Bhd ("XZEA", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We collect personal data that you voluntarily provide to us, as well as data collected automatically when you use our website.
- Identity data: name, email address, phone number
- Delivery data: shipping address, postal code
- Payment data: transaction reference (we do not store full card details)
- Usage data: pages visited, browser type, IP address, cookies
- Communication data: messages sent via our contact form or email
2. How We Use Your Information
We process your personal data only for lawful purposes, including:
- Processing and fulfilling your orders
- Sending order confirmations and delivery updates
- Responding to your enquiries and support requests
- Sending promotional emails (only with your consent — you may opt out at any time)
- Improving our website, products, and services
- Complying with legal and regulatory obligations
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how you interact with our site.
Essential cookies are required for the website to function correctly and cannot be disabled. Optional cookies — such as analytics and preference cookies — will only be set with your consent.
You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
4. Sharing Your Data
We do not sell, trade, or rent your personal data to third parties. We may share data only in the following circumstances:
- With courier and logistics partners to fulfil your delivery
- With payment processors to complete transactions securely
- With analytics providers to understand website usage (anonymised data only)
- When required by law, court order, or regulatory authority
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
All data transmissions on our website are encrypted using SSL (HTTPS). Access to personal data is restricted to authorised personnel only.
While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong password and keep your account details confidential.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
Order records are retained for a minimum of 7 years in accordance with Malaysian tax and commercial law. Marketing preferences are retained until you withdraw your consent.
7. Your Rights
Under the Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Withdrawal of consent: withdraw consent to marketing communications at any time
- Enquiry: enquire about how your data is being processed
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised.
We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Data Enquiries
Contact Our Data Team
For any questions about this Privacy Policy or to exercise your data rights, please reach us at:
- Email: support@xzeabeauty.com
- Address: LX Cosmetic Resources Sdn Bhd, 7 Jalan P/8 Seksyen 13, Kawasan Perindustrian MIEL Bangi, 43650 Bandar Baru Bangi, Selangor